Portofino - Hanley

First time visit loved it, definitely worth another visit lovely staff

We attended prior to visiting the theatre so it was early evening and was very quiet when we arrived. Unfortunately it was also quite cold and a bit lacking in atmosphere. Food was very good and served nice and hot and we had a comfortable table in a booth. We only had time for a main course and a coffee. Service was very good and they bought us some complimentary chips to share so this was a nice touch.

Waited half an hour for starters still weren’t at the table. Asked what was going on didn’t know. Waited even longer nothing. We arrived in plenty of time for food before the theatre but because it took so long we asked to cancel the starter. The mains arrived which was crispy chicken with pasta and tomato sauce. awful chicken was all burnt around the edges the pasta was just like pasta you cook from the cupboard and barely any sauce. And it was so bland so seasoning at all. Covered it with salt and pepper. If I wasn’t starving I wouldn’t have ate it but I ate 3/4 of it but told them weren’t happy at all. They did apologise and didn’t charge for food. We paid for our drinks and we did give them £20 instead of 12 which the bill was because we could tell the staff on the floor were extremely busy and we are not horrible people and can appreciate the apology. But all in all I’m not rushing back that’s for sure.

Nice food tried something different and really enjoyed it good sized portions

Very busy as pre theatre but service was quick and professional. Food tasty

Friendly service Excellent food Good price Recommend Fab Location for theatre

Starters were amazing Mains we both had steak it should have been cooked medium/well done it was very rare. We both ate what we could. The waitress was awhile coming over as they were really busy. so didn’t say anything as we had eaten what we could. I wanted to say something when they collected the plates but I hate to use the toilets. I would via toy again but definitely ask for very well done

This was our first visit and we enjoyed it immensely. We will definitely come back again

Service great- nice atmosphere - Food very enjoyable-will go again

Friendly and helpful staff, lovely pasta! Busy atmospheric environment !

Excellent service. Lovely atmosphere. Beautiful food. Reasonable price value for money. Thoroughly enjoyed our evening. Would highly recommend to anyone 👌

Its been quite some time since we have been, and we we're pleasantly surprised, we'll definitely be trying it again.

We were running late, so phoned the restaurant, the staff could not have been more helpful. When we arrived we were greeted with smiles and sympathy for our journey. The food was delicious and service just right. We will definitely be visiting again.

Pre theatre visit. Good was tasty and service prompt do we could make it to the theatre on time

Lovely and helpful staff Lovely place Delicious food, Thank you

Fantastic food, wine and service. Will deffo be coming back again.

Such Amazing food, quick and helpful service, staff are fantastic

Food and service were really good at a reasonable cost, will go again 👍🏻

Excellent food Restaurant very coldvtprtsture ? Sliw delivery of food, we were nearly late forbthe show!

It was a special night for myself and my partner and we really enjoyed everything about our evening at portofino--- from the food to the service I can recommend it for that special occasion.

Amazing food, great atmosphere, excellent service. Had a great night.

Lovely food really good service as the waitress asked if we were going to the theatre nice atmosphere

Lovely feel to the restaurant. First class service & fantastic food. Will be back . Xx

Lovely staff and service. Great food and wine; super value. Can't wait to return.

Our first visit. The lunch menu is excellent value for money and the fish course was definitely worth the supplement. We shall visit again.

Love this restaurant, we have been several times now and every time the food and staff are just fab.

Everyone was very helpful and friendly. The service was good and I enjoyed my meal

Excellent food atmosphere and service will come again no doubt 👍

Really lovely front-of-house staff, great food - but when you order the pre-theatre menu [because you are quite clearly going on to the theatre and are, therefore, on a strict time schedule] you do not expect to have to wait 50 MINUTES for your food to be served to your table.

Lovely food as always lovely waitress. Great experience. Will recommend and be back x

Food amazing and so was our waitress. However the music was far too loud and not the right choice for a nice Italian meal for two. Thought the wines were expensive too

The food was lovely but the service was outstanding. Such extremely pleasant servers even though they were so busy I felt I was the only one in the room

Visited before a show, good food, pleasant staff and lively atmosphere.

We ordered from the Theatre menu. We waited for 45 minutes from finishing our starter to when the main course arrived. We ordered steak which was not up to standard. The veg was cold and no chips accompanied the steak.

The Service was very slow and the food was bland we will not be returning On the positive the waiting staff were very friendly and helpful and apologetic for the wait

Excellent service, friendly staff. The seafood risotto was excellent. Will go again.

Food presented and tasted lovely. Thought it a bit odd that chips and potatoes were to be ordered as an extra. Had salmon came on bed of salad, which for me wasn't very filling. Wish I'd had starter.

The foot was amazing. Good portion sizes. I had mushroom soaked in cheese starter. And then lasagne as main. It was amazing

Lovely staff, lovely food and the chianti was delicious 😋

A beautiful restaurant, delicious food and great service. Thank you.

The service was as great, the food was super. We really enjoyed it. 👍🏼👍🏼

Friendly welcome. The food was amazing. Large portion. The restaurant felt warm and cozy. Would be nice if spaghetti carbonara was on the lunch special menu.

Excellent had a wonderful experience, lovely staff very friendly 😊

The lady working was lovely very friendly and excellent food . Will definitely be back 🍷

Food and service excellent as always , waitress was lovely

great meals and staff my second visit I can definitely recommend to anyone

Excellent service and food and not expensive. Thoroughly enjoyed the visit

Food etc as good as ever but very disappointed to be seated upstairs, as the atmosphere is not the same. Plus I find stairs very difficult

Very Happy staff has always are polite and very friendly will look forward to our next visit

Very pleasant pre theatre meal. Food and service were very good.