Giraffe - Southbank

Food was great and staff were excellent, will deffo be back

Amazing food. Brilliant service. Very convenient electronic menu and ordering. Excellent variety of cuisine. I would happily recommend this place!

It was a really busy lunchtime but the staff were so amazing

Everything felt very rushed. We were told a couple of times that we only had the table for 90 mins. The waitress was friendly and was the only thing that made this an “okay” review. Food came out really quickly and was ok. There just wasn’t really anything to set it apart from McDonald’s. You order on a tablet and they bring it over. I remember Giraffe from before and it was really good. Now it’s just burgers, really. It was fine. I wouldn’t rush back, though.

Giraffe has gone down hill. Very limited menu compared to a few years ago. Small, expensive portions. I like red onion.....but not when it's half the salad. And asking people to order via a screen takes away so much of the pleasure of eating out. It's called hospitality for a reason: staff should actually care whether customers are having a nice time which is pretty hard when interaction is minimal. And don't get me started on the idea of putting games on the table iPad....

Really friendly and helpful staff and happy to adapt menu to suit dietary requirements. A bit noisy, but to be expected on the Southbank. Good stuff, we will come again.

Excellent venue for family meals. Good, friendly service from cheerful, helpful staff. But 12.5 per cent service charge is NOT voluntary, as you well know, otherwise you wouldn't put it on the bill's total. Just stop it please

Took a long time and food was a bit cold

The food and staff were good but the restaurant was freezing. We had to put our coats on to eat. You need an automatic closing outside door

Good food- had the swinging chicken kebab- good service. Nothing to complain about.

Staff were lovely but there weren't enough of them. Our food was cold.

We have two babies with us, the restaurant was too cold for them to manage. The pasta bowl for the toddler was poorly cooked Literally a terrible experience for the family. Would not come back.

Good want a good as it used to be. Service was chaotic. Half online. Half in person. Food late, or forgotten.

Very cold restaurant, had to eat with our coats on. Food was so so. Nothing special.

Food wasn't great, not particularly hot or good quality. The restaurant was cold despite there being a double door entry and the beer was flat.

Great food. Served very quickly. Glad I booked as it was v busy. Defo come back again. 🌟

Restaurant assez impersonnel malgré son image "kids friendly", la tablette pourquoi pas mais les jeux sont payants, on ne parle à personne, pas très joyeux !

Sadly very bad food and not good value for money

We have been to this Giraffe many times and had better experiences. The menu was rather limited whilst the Korean chicken I ordered was good but the portion very small.

Very prompt service and food nice and hot. Bit pricey

It was extremely busy and the waiters had to work hard to keep up. Our food came at different times and we were aware of mistakes being made at nearby tables. However, our food came quickly and the waiters remained cheerful and helpful. The ladies toilets need a refurbishment and there are not enough of them.

Great food and staff, would come back again anytime. 👍🏻

Food was good. Toilets need work and renovation. The at table ordering system encourages you to tip but auto adds a service charprge, not good

Had pre booked but arrived early and they were great at seating us earlier even though was really busy. Food choices great - party was age 7-70 And we all had great choices!

The children’s food was fine but the adults was terribly over priced and dreadful quality.

Staff were friendly but the restaurant is cold; draughty and the toilets are dirty. Burgers were tasty but the Thai Duck stir fry was disappointing. Two buts in one review….. More thought and effort required towards customer experience.

Very delicious food & great service. Thank you very much

Great and speedy service on a very busy evening! Thank you!

Speedy meal for six before family theatre show at the National. Fish and chips were delicious as on my last visit. Desert requested in take away and arrived quickly as our time was ticking. Can't fault food or service......except more mushy peas and smaller chips maybe.

Fantastic food, lovely location and cery very reasonable price for London.

The staff were lovely and helpful. The food was super but it was cold and draughty. We moved table once but had to wear coats and hats indoors while we ate. Not pleasant

Group of 11 seated next to the toilets. The smell was gross. We almost left to go elsewhere. Everything else was ok.

We had to pay for the food when using the tablet on the table before the order would be processed, which seems weird because we wanted to order desserts later and we had to organise that separately. We ordered starters, and mine turned up at the same time as the main, which was a bit annoying, and my friend's didn't turn up at all. The waiter said she hadn't ordered it, and indeed it wasn't on the bill, but she had definitely entered it on the tablet. The food was OK, but not great. My friend's steak was too large and not very well cooked. My waffle was small and not very well cooked either. The menu has got a lot smaller than it used to be which is a shame.

Great friendly staff. Excellent service. Food, fun and uncomplicated. Possibly the nicest fish and chips we’ve had for a while. The batter was perfectly crispy. The option to have gravy was inspired!

Staff great. Table was too small for 5 people though. Food ok for price

We arrived a bit earlier but they accommodated us with a smile. Nicevtable, nice menu and nice staff

Food good. Service good. Option to order in person or on a machine on table. Cocktails nice. Kids menu good

Staff are friendly and order arrived promptly. Food delish too!

Me and my family had amazing time! Great food in good prices

The staff were fabulous. We have a (terrible) two and the staff were very helpful. We also kept ordering one drink and item of food at a time which I’m sure was super annoying, but the staff didn’t seem to mind. Had a great experience!

My swinging chicken was unfortunately dry and the humous didn’t have the best flavours, however my banana and ice cream waffle was pretty tasty. In terms of service, our waiter was very attentive and I was very quickly seated, after giving my booking details. Overall good service and atmosphere, however, the food could be better in some areas.

Brilliant service - a little hiccup with a menu and contents of dairy . However all sorted

Everything went very well and the service was very friendly

Busy period food was cold, and at poor standard wrong order not alot of choices. As a table of 13 we chose to eat starters and leave we are not used to sort service at your restaurants. Unfortunately we had to ask for the Service charge to be removed not something we would want to do.

Most was good except the noise, but this is true for all restaurants as there are only hard surfaces around and nothing to absorb the sound or separate the tables. I'm glad this question is being asked as it's the primary reason why I dont' go to restaurants and bars much!

Good service, delicious food, nice staff and lovely atmosphere here.

Great location food and service. Seated quickly, routine checks made and bill paying seamless.

Quick service and food was good would recommend if nearby

Great staff. Quick service. Good food. Little noisy but not to be helped.

Disappointing service tried to reorder drinks 4 times before someone took notice. And then had a cheek to request 12.5% service charge that was added to the card payment even though was an optional think, if they demand a service that high the should up there see levels