Portofino - Hanley

Brilliant service and exceptional food, thank you to all the staff

Fantastic food good atmosphere and great service. Mila was brilliant

Lovely good, with home made touches. Very friendly service. Good range of wine by bottle and glass.

Lovely food and great service. Will definitely return very soon

Lovely restaurant excellent service.the food was delicious and not too pricey.

Easy booking, welcoming staff, great service, very aesthetic and lovely food.

Thoughtful service, good chef, cosy ambiance. We made the right choise by crossing this restaurant.

Decent meal and service. Thought the stroganoff was a bit bland and liked seasoning.

Great service and friendly staff I will definitely visit again.

We were seated right by a music speaker - asked for volume to be reduced and it was for a short while but kept getting back loud

The food was was excellent and the service was cheerful and polite. The meal was good value too.

Lovely staff, good pre theatre menu deal, nice food and wine

Great food and service was excellent. Value for money. 👍

Meal before theatre. Had two meals from Pre-theatre menu very good value. One meal from main menu.

lively experience - staff and food excellant! 5star - definately be back!

First time here Definitely would go again price’s not too bad

We ordered garlic bread as a side dish to be told when receiving the mains that they were having issues with the ovens so it would be a little longer. Next thing, we were told that we would not have the garlic bread and it would be deducted from the bill. No real apology or even offering an alternative. Staff for the duration of our time there seemed stressed and not on the ball. We had our plates whisked away once we had finished, no offer to see the dessert menu, did we need any other drinks etc. Very rarely do I leave a restaurant having only had a main - no sides, starter or dessert. We felt like we had half a meal. Staff didn't bother asking how we found the food when we asked for the bill. It seemed they just wanted you gone. We didn't feel welcomed at all. Even before the oven issue, staff seemed disinterested. I wouldn't return

There was an issue with the ovens, we had garlic bread that was so crispy it was like a biscuit. We sent it back and we never received garlic mushrooms we ordered or our second round of drinks. We had to get cutlery from another table as nobody bought us any when requested. The member of staff looking after us was lovely, she apologised for the problems. It was not the best night I've ever had there. Hopefully, it was a one off.

We arrived early before the kitchen was even open. A friendly face greeted us and asked if we had a reservation. Then we were shown to our table. A lovely evening, thank you.

Great as always will def be back again soon x

The food was excellent and really good value for the prices. The staff were lovely and helpful. The venue is absolutely stunning. We definitely recommend here and we will be returning soon

We visited on Saturday lunchtime, which was quiet but the music was appropriate and at the correct level. The service was excellent and the food was delicious. We chose calzone and were advised of a wait which we appreciated.

Really great Italian restaurant with a good menu! Wallpaper was falling off a little in some places but other than that, great.

Pre theatre menu good value . Very tasty and good service . Recommend booking as very busy

Lovely meal quick . Food was well presented and tasted gorgeous

it was very busy food was ok however we asked prior to our meal arriving if we could order more drinks and we didnt get any one take our drink order untill we had nearly finished our meal so ended up cancelling the drinks as they still hadn't arrived by the time we had finished our food appeared to be only one person behind the bar and one person who could take the drinks order. they were very understanding when we cancelled our drink order

Good food, good service Friendly staff. Good pre theatre menu.

Lovely venue, friendly staff, amazing food Would definitely go their again

Service was quick, efficient and polite. Food was just okay.

Excellent pre-theatre dinner. Good quality food and very good service

Food is always amazing, friendly staff brilliant location. Great for a pre meal before a show or night out 😍👍😍👍😍

Attentive staff. Nice atmosphere. And food was very good. Perfect pre theatre dinner.

Beautiful food amazing atmosphere think the restaurant was just to busy

The food, service, value for money and overall experience was really great - exceeded our expectations for a busy pre-theatre dinner. Highly recommend

Really great food and an overall great experience will definitely return

Went before a visit to the theatre so was busy. Will visit again when we have more time to eat and enjoy

Went to Portifino before the theatre, had the 2 course menu which was great value and quality. Staff were lovely and friendly! Would defo go back.

Food was excellent, but every time the door got opened which was a lot it was very drafty on my back and I didn't want to sit there have my meal with my coat on. Wish I asked for a different table but they were busy when we got seated

It was a pleasant meal, although the menu had changed, and there was less choice than on our previous visits. The food was good, but not quite as special as we had hoped. Nevertheless, it was fine, and I think we will return, as many other diners had done, because overall, with good service and a buzz in the restaurant it was an enjoyable evening.

Fantastic meal and service as always for the family 😁

Extremely good staff in terms of helpfulness, service and politeness. Great food, hot and fantastic quality.

We enjoyed a great meal. Served by welcoming and attentive staff

Food tasted like it had come out of a packet, not freshly made pizza base, not homemade pasta or sauce. Very mediocre.

Lovely food, good value, wine really nice too. Worth a visit.

This was our first visit to Portofino, we were visiting Stoke on our canal boat. We booked on line and based on the availability we wondered if we might be dining alone. We couldn't have been more wrong, very busy restaurant with a large group from a local business. The restaurant staff coped well with the high occupancy on a midweek night. We enjoyed our meals, and were very impressed with the front of house staff

Very nice restaurat. Everything there was amazing. Food delicious! I will go there again.

food was amazing great evening 10/10 would go again thanks

Lovely meal in this vibrant restaurant. An enjoyable dining experience.

Lovely food as always. Best carbonara in the area 😄

Beautiful food again, service was impeccable, food came quickly and was piping hot, really enjoyed our meal