Reviews of Lucca Bar & Kitchen (150)
Read what people think about Lucca Bar & Kitchen. All restaurant reviews are written by verified Quandoo diners. Learn more about Lucca Bar & Kitchen before you go by getting tips and ratings from other restaurant-goers. With real-life reviews, you can see what other diners loved about Lucca Bar & Kitchen and book a table with confidence!
150 reviews
150 reviews
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Good service and good food. Will visit again!parking space nearby
lovely meal and a lovely modern pub, was very quick service
Came for my mum 65th birthday it was great enjoyed the day
Had a lovely evening, the atmosphere and food was very good!
Great place. Me and my family had a lovely time. Will defo be visiting again soon.
The restaurant is closed. You shouldn't be able to still make reservations. Very disappointed the website hasn't been updated to warn people. My partner loved this restaurant and was looking forward to having his birthday meal there. Luckily it was a Thursday night so we could fins a table elsewhere.
A totally poor experience and due to the lack of staff serving made it all the more terrible!! The staff that were working, had a stressful time but unfortunately were also incompetent! We witnessed 3 tables who had arrived after our booking get served and finish their meals before we were even served drinks. I had brought it to there attention but was told by the one guy on the bar, they had not even got our drinks order!! It didn't get any better and if we hadn't already paid with Groupon. We would have left the restaurant. From a 1pm booking we were eventually served our food at 2:40pm!! We did have some entertainment however, watching other tables consistently getting up to chase their food and drink orders!! It was like watching a car crash happen before your eyes - something you shouldn't look at but can't help it. In summary, we will not return ever again,as this is not the first occasion when we have received poor service at Lucca's!! I hope people will find this review useful enough to book elsewhere!! Good luck.
We were treating our friends and we all Loved the food... small note; one of our tomato breads was scorched (easily happens with pizza ovens) but they replaced it no problem. So will not mark them down for correcting a small issue. After all it’s never happened before in the years we’ve been going.
I booked Lucca for my birthday meal, there was 7 off us. When we arrived they had no beer on draft and then informed us there was no meat available. We ended up leaving and luckily was able to get a table somewhere else. I think the restaurant should have contacted me - especially in respect of the meat.
It wasn't even open!! Door locked, lights off and the outside sign wasn't on display. I've been here many time. It has been slowly going down hill for a while.
Great meal with lovely setting and atmosphere, with friendly staff. Disappointed no draft beer or no cocktails on offer, otherwise a very good night indeed
An hour and 20 minutes late to be seated. Staff in panic mode. Food ordered to be told five minutes later that the restaurant had no stake. Other customers getting up and walking out. Whilst the lady taking order did her very best, it was clear that something serious has gone wrong this restaurant.
Very disappointing, a main meal and two sides were forgotten. By the time the main meal came we were finished then it wasn't cooked properly!
Late food, the food took a long time to come, the restaurant was full of smoke and they had run out of, pink gin, jack Daniels, archers and missing a not of ingredients for cocktails. They had also ran out of chips and used freezer bag chips and only ice cream for dessert. We went for a special occasion and it was ruined
Good food, fast service very nice atmosphere. Great value for money We went with young children, they don’t do a children’s menu but do smaller portions, but the portions were very generous. Great night
The staff were Friendly, the atmosphere was nice and relaxed and the food was very good value. We Will definitely be returning with our family soon.
Poor service, poor food. No customer service skills at all. Felt like we were being pushed through and everything was blamed on a new menu
Very good atmosphere. Lovely environment, booked this for a surprise date for my partner and it was just what we wanted. The food was delicious, huge portions it was so filling. Wish we had room to try a pudding but we didn’t. Staff were so polite. I had my main course boxed up because I couldn’t finish. There was a problem with all the gas on the pumps but they handled it well by getting in bottles of beers, Pepsi etc instead which was very organised. Will come back again definitely to try more from the menu as it was hard to decide what to have the first time with so much choice.
Food was quick out but the service was slow they did have a lot of trainee staff on but a lot was stood at the bar talking rather then working. Will not be in a rush back
Excellent and attentive service. Great food with good menu choices for a lunch time. Will definitely be coming back and try the Sunday lunch menu.
On a positive not the food was good and the bill not too much however the service was extremely slow and struggled to get a drink a couple of times
me and my partner went here on our first date and we now make it a monthly place to go it's that good
dinner for 3. The experience was ok overall but we found the food a bit bland. I would have loved more choice on pasta dishes.
great service and great food. We thoroughly enjoyed our evening. Would definitely recommend and will be coming back again.
Very good, tasty food, and excellent service throughout our visit.
Went for a celebration lunch bought two group ons half way through our meal the electric went and off and we could hardly see what we was eating
Great evening at Luccas once again. Staff were lovely very tentative and accomodating. I thought it was a little pricey this time for the quality we received however still a great meal out!
Amazing food, amazing drinks, great service. Definitely gonna come back
Cannot fault the food. It's the service that lets this place down every single time I've been. Just spend an extra £20 an hour and get a couple more staff in to stop the painful waiting for food and drinks please and the place will be much better off for it. Will not be visiting until I hear reviews about this having changed. Everyone I know that has been also complains about the waiting times.
Excellent service, great food, lethal cocktails. I loved the atmosphere of the restaurant and the decor. You couldn't ask for a better place to eat.
Very nice food and great customer service. Highly recommended. The staff don't come over to ask if everything's ok as soon as you put food in your mouth
Absolutely brilliant, was busy but can't fault the staff they tried very hard to please everybody, the lasagne was perfect, my partner and I loved it
The food was lovely however the staff not so much. Not very chatty and generally seemed quite rude. Was also sat near the door which was a little cold.
The food was absolutely delicious and staff very attentive from the moment we got there until we left! The restaurant has a good atmosphere and was really nice and cosy.
Gorgeous restaurant and amazingly friendly staff who are really attentative and welcoming. The drinks menu was fab, the cocktails were almost too nice because me and my partner nearly worked our way through them... The food was brilliant! I invited family to the venue for a birthday meal and felt really happy I’d chosen well. Thanks so much for a fab time, will definitely be back!
Lovely food great atmosphere it was also quite busy for a Monday night had a drink at the bar first they even made my glass cold before pouring beer into it well worth the money
Very poor service: we waited 20 mins to have our drinks order taken, and at the end of the meal we were left for 30 minutes. We received the wrong wine, a much cheaper brand to the one that was listed and that we ordered.
Amazing food amazing service the steak was cooked to the required taste and the staff really helped us with our selections. The food came in good time and the atmosphere was great
Excellent food but toilets had no soap and hand dryer not working and no paper towels either - not really good enough! But can’t fault the food xx
we've been here a number of times and this is the first we have been very disappointed. booked party of 8, hostess was nowhere to be seen on arrival and took at least 15mins each time to get served at the bar. after being seated, we were waiting a good half hour to order food and we asked two separate waitresses who said it wasn't there section? The food to be fair I couldn't complain it was beautiful, however they had ran out of prosecco and said they had sent staff to Sainsbury's (was still charged the full £25 for the bottle) the manager was apologetic but still disappointing as I had always highly rated this restaurant and wasn't nice for the rest of our party to experience. we arrived at 8 and did not leave till nearly 11pm, we will return because the food was worth it but the service needs looking into as it was terrible.
Really nice food and drinks were really nice too. Staff aren’t as friendly as other place which puts a bit of a downer on the night but overall it was good
I've been here a few times, food is good. Not great at checking on you, we had finished our drinks by the time the main course had arrived and no one asked if we would like another and couldn't get there attention this has happened every time
The food was lovely. The steak was one of the best ever. The staff, however, were not friendly or helpful at all. They were extremely rude when we asked fir another drinking, informing us that they were no longer serving drinks, very abruptly. It’s a shame really, because this place could be massively better, by just adding a smile...
Jess who served us was lovely and great on timings. meatballs and mushroom starter was lush. I had the Bolognese and was quite creamy for me not enough meat but was still lovely. chicken roast was gorgeous and good vegetables. Sunday menu starter and a main for £12.95 is worth it you get lots of food.
Service wasn’t as good previous times. Shouted over the bar to see if we was alright when walked in. No drinks menu given.
The food here is great . The service is abysmal. This is the third time we have visited and each time we have the same response. There always seems to be plenty of service staff around but none of them ever seem to want to serve customers they always seem to be too busy laughing and joking amongst themselves. Customers seem to get in the way of them enjoying themselves.
My friends and I all found the food and the service were both excellent. I would recommend highly. Very pleasant atmosphere with friendly but professional service.
Came in for my mums birthday, and she was spoilt rotten! She has a gluten intollerance and she's vegetarian, but she was catered for very well. As usual, the food was amazing, and all the staff were lovely.
Plenty of choice on the menu and waiter was polite and friendly. The food was good and were good position sizes for everyone. Would recommend
This was a Lovely picturesque restaurant with great food! There is a great centrepiece of lightbulbs in the middle of the ceiling. They are placed like artwork.