El Pollote Carnaby Street

Great food and atmosphere! Service was pleasant and didn't feel rushed!

Half the speakers were sporadically working making the noise environment deeply unpleasant. Staff weren't very friendly and were quite dismissive. The food itself left a lot to be desired; I'm not sure how much better that is versus a high street fried chicken chain.

Chicken burger not cooked properly, the coating of the breadcrumb was stodgy! Service was terrible in many ways. Staff disorganised. Offered churros by the waitress when paying the bill due to all the issues, waited 10 minutes as explained by the waitress only to be told to wait 15 more minutes by another waitress… complete chaos. Very surprised how this restaurant has great reviews on Google. Won’t be going back unfortunately.

Fantastic flavours and freshly prepared , food was delicious . The staff were amazing as was the value for money. Great dining experience.

Amazing food, excellent service, made my birthday meal so good

It was a great time, The atmosphere was very nice and the food and drinks were very good

My flatmates and I went again for Wing Wednesday—these are easily the most delicious wings in London. The flavors are amazing and innovative (my favorite is the guava habanero), and you really can't beat the value for money with the bottomless wings. It was occasionally a bit of a long wait to get more wings, but that is understandable as Wing Wednesdays are incredibly busy. I wish they let you box up and take away what you can't finish, but I suppose bottomless promotions don't usually do that. Overall a great experience and will definitely be back

Cute little cantina style Latino restaurant with lovely authentic and spirited staff. Food was great with some wonderful flavour combinations and all washed down with the best margaritas in London. Decent terrace out front and an atmospheric bar area downstairs. We will be back!!

Super staff and atmosphere and really tasty food. I loved the music but it was just a little bit too loud tat times to hold the conversation

Good food, surprisingly good dulce de leche wings and I would recommend the sugarcane lemonade

Very good chicken, delicious fries, everything perfectly cooked and gluten free

Las hamburguesas estaban muy ricas. Buena presentación, productos de calidad y gran sabor. La camarera muy agradable y simpática, hasta nos hicieron una presentación especial con los postres, al comentarles que era el cumpleaños de nuestro hijo. Para recomendar !!! Muchas gracias !!!

It was very tasty and there were great gluten free options

go hungry! Great menu, obviously chicken based. Tasty and fresh!

It was very good, just a tip: use bigger gluten free bread

Poor, inattentive staff. Food cold, bland and overpriced. Wouldn’t recommend.

the staff is nice but the food arrived lukewarm not very good

Excellent chicken! Great margaritas. Just a little bit cold in the restaurant.

All the staff went above and beyond to make my daughter s birthday memorable 🩵

Food and drinks were great, as usual! Love that all the chicken is gluten free. Service was good at the beginning but slow at the end as the restaurant started to get busy. Seemed as though they were understaffed.

Really nice people and good food! Gluten free and quiet ambient

It was our first visit, everyone was friendly, the food was served quickly and was amazing! We will definitely go again!

Our food was delicious and staff was quite friendly :)

Best gluten free and regular food ever, truly 10/10 meal. Coming back asap.

We thought we could try those restaurants as it come up on the Google search.

Amazing dinner! Loved every bite and the staff were fabulous

Amazing food, and lovely, cosy atmosphere with great service! Would highly recommend.

Had a perfect experience. Really good gluten free food that everyone in the family loved.

So good to have such a great gluten free lunch!

the food is special, but it has no salt and then the taste was bland, the chicken is not valued. I had a not very pleasant experience. we were not told that the ordered product CHORIBURGER containing habanero mayo is hot, very hot and the child could not eat it, we adults barely ate. we had to order another food for the child. the waiter had to say or write this aspect in the menu. regarding gluten-free food, it is not suitable for celiacs, the buns are made on the same hob as the one with gluten, the cook does not use gloves, so cross-contamination mâncarea este deosebita, dar nu are sare si atunci gustul era fad, nu este pus in valoare puiul. am avut o experiență nu tocmai placuta. nu ni s-a spus ca produsul comandat CHORIBURGER care contine habanero mayo este iute, foarte iute si copilul nu a putut manca, abia am mâncat noi adultii. a trebuit sa comandam alta mâncare pentru copil. ospatarul trebuia sa spuna sau sa scrie in meniu acest aspect. in ceea ce privește mâncarea fara gluten nu este indicata pentru celiaci, chiflele se fac pe aceeași plita cu cea cu gluten, bucatarul nu foloseste manusi, deci contaminare incrucisata

Amazing place to eat. Staff were attentive and the food and drink(s) were incredible and very satiating!

Terrible table, booked for 4 luckily 2 kids would have been impossible for 4 adults to sit in the space provided. Food and atmosphere was ok, service was bad.

Fantastic wings and great service. Spoke to the owner / manager who was so lovely and told us about the restaurant. Really recommend

Spicy chicken the better way. I had the Boneless fried chicken coated in sweet guava sauce. Really special!

Great food, good atmosphere & fantastic chicken wings. Would certainly go back!

Best gluten free food I’ve never try!!! I absolutely recommend it!

They didn't check their bookings and then said it was for 2 not 3, despite saying 3 on the screen she showed me. So we had to sit outside. Food was good but service patchy

Food was fabulous and service amazing. My husband and I loved everything

The atmosphere was very very nice and we really enjoyed our time

Absolutely amazing food was amazing service was fantastic had such a great time. I shall return

Fab time as always at El Pollote with unique and tasty food, lots of gf options, delicious beer & cocktails and fun service. Only minor moan would be there was a right racket coming from the kitchen as they were using what seemed to be an industrial-style blender to make some salsa for 5 minutes (I understand there’s always going to be some clattering but this was sooooooo incredibly loud it was laughable!).

Food is good. Service.. had to ask to be served. The attitude then kicked off on positive and friendly note, however lacking common sense. I suspect staff were just fed up. Overall good given quality of that lovely pollo! ☺️

Amazing gluten free items, superb food and lovely staff. Can highly recommend

Friendly staff. Sat at table right beside the hot plate so was very noisy and busy with a lot of staff right over our table. The chicken was super fresh with a great fry/batter however the burger was lacking in sauce/flavour combination. A little disappointment as we came by this spot from TikTok; sadly it fell short of expectation. Would give it 6/10.

We enjoyed the time, the staff were very friendly and the food and drinks were very good

Incredible food! Great if you’re a coeliac like me but everyone else had a wonderful meal as well

I visiting years ago when you didn’t have a restaurant and it was some of the best food I’d ever had to was exiting to try your food now you have a restaurant so I travelled 3 hours to get there and pre booked for lunch. When we arrived the staff weren’t very friendly sat us right by the door so kept getting the cold air and breeze on us. The music was so loud couldn’t hear each other speak and the lady was polishing cutlery so loud that it’s all we could hear at one point. I was excited to try the Noel burger but for £16 it was really disappointing there was barely and turkey in the burger and it was small for the price not worth £16. I also got the yuca fries which was also a very small portion and where basically just covered in feta cheese I had barely any avacado. The staff didn’t check back to see how are meal was we weren’t offered any desserts so we just got up and asked for the bill.

Great food and cocktails! Looking forward to next visit! x

Very kind staff, helped us get a table an hour before our original reservation time and gave us a nice table nevertheless. The food was amazing, we loved all the gluten free options and it tasted great!

Service was poor and cost was high. Food quality remains grea but I expect top top quality for the price