Jam Restaurant

Visited Jam for afternoon tea with my mum for a mother’s day weekend treat. Had never been before and had seen so many rave reviews so both myself and my mum were really looking forward to it especially as they could accommodate her gluten free diet. On arrival we were seated by the door which was freezing (Granted that’s not the staffs fault) we asked to be seated elsewhere and staff were happy to arrange this for us. We were seated by the manager who told us the sandwiches on the afternoon tea were Chicken, Tuna, Cheese and Egg Mayo....my mum specifically asked for no Tuna on hers and if she could have either a chicken or egg sandwich as an alternative....this didn’t happen. Also there was no chicken sandwhich on it at all, it was houmous and pepper. When she told a member of staff she had asked for no tuna the lady was more than happy to swap it for her and she asked what sandwich she would like to replace it with....again she said either egg or chicken (she still thought it was an option and it wasn’t houmous) but she got cheese. The gluten free sandwiches would have looked better presented if we had made them at home. They looked lashed on the plate and there was no presentation to them at all. My sandwiches were not much better either to be honest. The mousse which came with it was nicely piped on afternoon tea yet on the gluten free one it looked like it had just been spooned into the glass without any care or attention. I expressed my disappointment to the manager whilst we were there and explained how if I hadn’t had already paid in full before we even went then I would have walked away by then. I was told he would have given me a full refund but couldn’t because I had paid prior to our visit. There was no offer of anything else and he simply apologised and said there’s nothing he could do....granted not his fault he didn’t make the sandwiches personally. After I had spoken to management all staff avoided our table like the plague and nothing was done to try to salvage the rest of our time there. It was a very disappointing experience as a whole and the only nice thing we had today was the cup of tea. I won’t be returning to Jam which is a shame as I had high hopes with hearing so many positive reviews.

4 ladies went for afternoon tea. All 4 ladies enjoyed and would definitely return and recommend! Atmosphere was fab’ Staff were polite and welcoming Decor was beautiful Good time was had by all. Thank you

Lovely afternoon tea, plus cocktails all delicious Staff very pleasant and helpful Would definitely recommend

Fab restaurant, very clean, lovely staff. Everyone loveed it and the was food very nice. Stunning place would love to visit again.

Sandwiches were cold would of been better if they were freshly made up.

Lovely day for my nans birthday food was delicious and great service

Fun decor , food was good but it was almost empty

Great afternoon tea! Very allergen friendly and delicious sweets :)

We had a lovely afternoon with an excellent selection of sandwiches and desserts. The staff were very friendly and attentive. We would certainly visit again.

Had an amazing afternoon tea! Even the glutenfree option was perfect and you could not tell the difference!

Great service, food was delicious, even switched the sandwiches we didn't like. Would visit again :)

We booked afternoon tea which was lovely,the service was excellent and the staff very friendly. The restaurant was very nice and spotless will definitely go next time in Liverpool.

Made you feel very welcome had a really good time

Lovely afternoon tea would highly recommend, lovely staff & great atmosphere

Friendly staff, lovely food for afternoon tea. Nice decor. Fab

The restaurant was beautifuly set out plenty of room which made conversation between couples very confidential the food was great and the service very quick.Love the drinks but did feel that other drinks should be available other than cocktails and gin as we did not see any whiskey drinks available but overall a very pleasant occasion which me and my partner will come again

Lovely afternoon tea with my mum food was just the right amount, the staff were bery friendly and on hand when ever we needed them, the decor is amazing

Very nice and decor amazing would defo recommend this restaurant. Staff were really nice and helpful and food was lovely. Will definitely be going back some time soon x

Great friendly service, lovely fresh food and atmosphere, couldn’t fault the staff. I would definitely recommend the afternoon tea to my friends and would come back again

Lovely afternoon tea with Prosecco, friendly staff and delicious cakes . We liked the fresh tea served in a teapot . Delightful decor , will return soon .

Beautiful decor, attentive and helpful staff and an excellent afternoon tea accompanied by a wide choice of real teas served in teapots. Will definitely be returning

Lovely bubbly afternoon tea with the family. The inside of Jam is lovely with great decorative walls! Sandwiches great with good selection of desserts 🍨

It was lovely, would definitely return! Great value for money, atmosphere lovely too. Our waitress was new but couldn’t of been more helpful made the experience enjoyable.

Lovely atmosphere and very helpful service. Waiter made us all feel very relaxed. Food was yummy and right amount. Enjoyable birthday afternoon tea for all.

Had such a lovely afternoon tea with my Daughter and our friends at Jam Liverpool, sandwiches and cakes were all nice and fresh and an excellent selection as well as quantity, the nicest afternoon tea had by far. Jam is decorated lovely inside and a happy lively atmosphere provides a wonderful experience:)

Jam used to be a gluten free restaurant, now they are just a restaurant like every other the food is average and overpriced. With a very limited gluten free offering, in tacky surroundings.

Never been here before. Booked for a little surprise Afternoon Tea for my sister's birthday. Very busy with baby showers, etc so we were asked to leave our table. Not a problem but it would have been nice to have been told when we arrived. Had to rush out last drink as we were only given 5 minutes notice. Would return but probably not on a Saturday.

Fabulous afternoon, great food, friendly service and pleasant and well decorated atmosphere. Nothing too much trouble. Lovely place to celebrate a Birthday with friends and family.

We had a nice time but cakes weren't to our liking sadly. We had the cocktail afternoon tea and so received one cocktail and had to pay extra for tea we ordered. The staff were very nice and the venue looked lovely also .

Staff were very pleasant and happy to assist with anything that was requested. We choose the afternoon tea, which was very nice. Would highly recommend.

Came here the other day and had a lovely afternoon tea with my husband. Excellent value for money. Would definitely recommend anyone in trying it here. You won’t be disappointed.

We were a party of two and having prebooked it seemed we had no table reserved for us, we were shown to whatever table was available at that time. We were sat near the door with a freezing cold breeze coming in every time the door opened. There were much better places to sit, such as the little cosy booths (one stayed empty the whole time), but that’s where we got put. We booked in for an afternoon tea with a cocktail. We were given a menu then when the server came to take our order he asked what we wanted. Seeing as though we’d booked afternoon tea I’m not sure why we needed a menu and to be asked, we thought he was perhaps just being nice and giving us a choice but then he asked if we wanted any add ons. We said no and ordered our cocktail, we chose a pina colada. It came and was the worst one we’ve ever had. It looked lovely but it was so weak and tasted just like coconut water. I couldn’t taste any Malibu rum or pineapple and it was full of ice like a frozen drink. I was expecting a creamy texture or just watery but at least with some flavour! I actually left half which I never do! The afternoon tea arrived, it was really nice with fresh food. The battenburg looked like a mini mr Kipling cut in half but it was all very tasty. After eating all the sandwiches we were still waiting for our cup of tea. We wondered if our prebooked meal included tea as our server actually never mentioned it. We looked around, everyone else with a three tier stand had tea. No one ever came to our table to check on us. Our meal was booked for 2pm. It was 2:45pm when we actually had to wave a waiter down to ask if we had tea included, he then replied yes and gave us a menu to choose! No sorry or explanation as to why we were still waiting for it. Why this was not asked in the beginning I don’t know why. If we hadn’t said we wouldn’t have got any. It still took another good ten minutes to pour some tea in a pot, we watched them behind the bar. We were offered no refills. Finally, we enjoyed the rest of our cakes but when it came to paying our bill once again we were left waiting 20 minutes, until we could manage to get someone’s attention. Overall it was a nice looking place but service leaves a lot to be desired, afternoon tea is a big deal here, surely it’s standard to give your customers tea on arrival, service with a smile wouldn’t hurt either! Honestly, was a little disappointed.

Enjoyable afternoon tea , cakes an scones yummy especially brownie , more sandwiches needed . Chunky chips cooked excellent. Very helpful staff as we had a double buggy an 2 babies

We have tried other places for afternoon tea but always return to 'Jam'. It's good food, they are happy to serve a gluten free option and they are attentive without being intrusive. 5 stars from me.

Had a lovely afternoom tea. Good selection of sandwiches and cakes. Staff attentive but not over the top. Very enjoyable afternoon. Will be returning soon.

Had a lovely afternoon tea in a gorgeous setting staff were lovely thanks to Amy who looked after us and also other members of staff whose names I don’t know sorry.

Booked here for afternoon tea with my Nan . Lovely inside , staff where very helpful and attentive . Will defo be returning . Lovely place .

Amazing afternoon tea everything down from the sandwiches to the cakes were gorgeous the staff was so friendly and attentive, I will definitely be returning!

Lovely afternoon tea for my daughter and I, staff were lovely and friendly. The decor is fab maybe because my favourite colour is purple 😂

Wir haben einen leckeren Burger gegessen. Die Pommes frittes waren selber gemacht und frittiert, der coleslaw war okay. Die Dekoration des Lokals ist rosa und lustig

Lovely attentive staff and good service. Nice aray of food- sandwiches, cakes. Place is clean and tidy and decor is lovely. Would recommend to others. Look out for special offers they have on through out the year they are good value for money.

Nice friendly staff in a warm welcoming atmosphere. Good quality food served fresh and all together. Already looking forward to our next visit. Keep up the high standards.

Was not told about special offers on the day staff never tell you it’s unlimited tea and coffee, lovely place but should be more informative. I have visited her 3 times.

Staff very welcoming and friendly. Afternoon tea was worth every penny.......just gorgeous. Beautiful surrounding so will definitely make it our place to be on our girly catch up!

My sister and I went to jam as we got an afternoon tea voucher from my daughter. It was the best place I have ever been. The staff were super friendly and helpful. They cater for everyone needs. The restaurant is beautiful. It’s really cosy modern relaxing and bright. I will definitely be going here again as the food was amazing. Just the right amount so your not left bloated. Well done guys you have a gem there and the best of luck to you all. Thanks jam I have found my new afternoon tea restaurant xxxxxx

Fantastic meal even better that I could eat with friends and enjoy a fantastic gluten free meal (fish ands chips delicious) and know that’s it’s completely safe as they are so clued up.

Staff are always friendly and venue is decoratex beautifully. 2nd time at Jam - have had afternoon tea and eaten from main menu. Would definitely recommend a visit.

I have been here several times, the staff are wonderful, pleasant and very friendly, the room is lovely and clean and decorated beautifully. The afternoon teas are delicious and very good value. Would highly recommend.

it was lovely atmosphere and really tasty food loved the purple theme.

I've been to Jam a few times now and absolutely love it! Staff are attentive, friendly and professional and the food is delicious. If you haven't yet been, then you must!