Reviews of Dray Yard Smokehouse (91)
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91 reviews
91 reviews
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We had a lovely meal the staff were great and the food was plentiful and terrific we didn't Wait too long for food and the waitress was very polite and friendly.we will definitely be back soon
Heating had broken so it was really cold. Food wasn't the greatest quote dry and bland. Service was excellent and really enjoyed the different types of drinks.
Food was good. But we had a table booked for 15:00 but arrived at 14:30 and seated straight away. But because we were this last table of the day we were very rushed. They were clearing away our plates before my daughter had finished. We have been on other occasions and had a really good experience which is a shame.
Service was mediocre and slow. we didn't receive the food we ordered but this was put right when we told the waiting staff. At the end of the main course we were asked if we wanted the bill, to which I responded that we wanted to see the dessert menu first, only to be told that they needed our table for another booking. When I pointed out that we had arrived early the waitress said she would speak to the manager to see if we were allowed a dessert!!! They very "kindly" allowed us to stay for dessert. I think they should make clear that reservations are for a set amount of time when you are seated. The service also needs to be much slicker to allow people to have a dessert if they wish. You cannot impose a set time unless you are able to serve three courses in that period! Very disappointing as this was for my sons birthday. In their defence they did give my son a birthday brownie which was on the house - but this is standard for any birthday booking. Unfortunately we won't be going back - a shame as the food was good quality. A quick word from the manager with an apology would have put everything right but instead we left feeling they couldn't wait to get rid of us.
Staff were friendly but the service was very slow given that it wasn't particularly busy. The portions were very generous. The lights were a little too bright - it felt a bit like being interrogated under a spotlight!
Food was absolutely amazing, huge portions and and very friendly staff - highly recommended x Excellent menu to choose from and the Christmas dinner looked amazeballs!
We had a warm greeting and were shown to our table. Our waiter was brilliant at giving us pointers as to which meal/sides to have and we didn't regret taking on his advice...the beef brisket especially was delicious! I'm really looking forward to going back to sample the other delights on the menu 😃
To wait an hour for food is unacceptable (the table next to us only had to wait 20 mins for their food). Also, who serves up Oven Ready Steak Chips these days - expected something a bit more fancy than that. Wont be going back.
Excellent food, reasonable prices and good service. Only negative was being moved to a different table after ordering on excuse of beating seated at the wrong table. We wound up on a better table so not too bad!
The food was amazing, the staff were really friendly. Thoroughly recommend! Even the bill was reasonable. Will definitely be going again - lovely evening for all
Poor service, poor atmosphere, poor cold food - main course especially, Poor complaint handling, just simply poor, so excited to go to eat somewhere new but such a let down. The restaurant was also very cold, 2 staff wasnt enough tonight either!! After hearing such good comments, tonight hasnt impressed me to advise friends/family to go there.
Very helpful (Turkish/Scottish) waitress, delicious food, huge portions. Toilets not suitable for disabled 😡, Perfect for lunch or evening meal. Very enjoyable meal. Hope to return.
Really good but did have a bit of a wait for our drinks. Food was as good as it ever is and the staff were once again amazing
Service was extremely slow, waitress was confused with simple order. Drinks took 20 minutes when all we ordered was water, Diet Coke, and two beers
As always great service food and beer, always a buzzing atmosphere and friendly staff. Card machine very sporadic and we even fixed the BB while we were there.
Ran out of fillet steak was only 7:00pm chicken was so dry I couldn't eat it and waiter spilt drink over other guest lap won't be eating here in the future
Overall an OK joint to eat. Beef Brisket was dry and bland. Steak was a beautiful medium with a decent sear. Fries are clearly pre-packaged and rubbish. They shine a bit on their other sides, the pit beans are great, mac-n-cheese is decent etc. Best BBQ in Norwich... but there aren't exactly many other options.
Authentic food, lots of it and great service. Very good value and consistently good food. One of my favourite places to eat anywhere, certainly number one in Norwich.
The food nice and service was good. However at the end of our meal we felt almost pushed out the door so that the next reservation could sit down.
Had a lovely meal with friends unfortunately had to send dessert back as wafer put in by mistake. Beef brisket was beautifully tender. Nice to have a range of gluten free foods. Looking forward to the new beer menu as apparently will have lots of gluten free choice.
Starter of the jalapeños was a bit bland. Full stack burger thing was amazing - I was stuffed! Decor of the place was also a bit bland.
The staff couldn't be more helpful, accommodating or patient. The food was extremely good. The restaurant really has no feel about it; white walls, one red one, a couple of things on the wall. The lighting is very bright and white from glass lampshades. We went in the evening (without the kids for a change!) but felt it was not a very intimate meal.
Place was clean. Food was ok. Could of done with more chips and more toppings on nachos. Lots of burger restaurants out there for competition.
Good food and service but more of a cafe than restaurant as far as decor. Clean but basic place serving good quality food almost as if it doesn't know how good it is
Run out of a few dishes (chicken wings and brisket) but the food was generally good as always (even my ever moaning friend shut up briefly) and the service was excellent - thank you very much sarah!
Having never been here before I was excited to have a meal here, I have heard a lot of good things. Some nice food, the meats were cooked really well as you would expect so that was good, however we found it to have a very awkward atmosphere. Feeling more like a cafe than a restaurant. I probably would go back, but over all the staff and general atmosphere was awkward.
Disappointed. Starters didn't arrive together, in fact had to remind waitress that one was missing. The so called 'hot' buffalo wings had absolutely no chilli 'kick' to them at all, and when queried with waiting staff was flatly told yes they were without going and checking! The ribs were tasteless with none of the smoky flavour you would expect. Table next to us also had issues with their food.
This was my third visit to Drays yard and it sadly will be my last! A celebration dinner was a big disappointment, the service was very poor, after waiting approx 20mins for our drinks alone. Our starter was very nice but was chucked on the table by the manager. We ordered, only then to be told the brisket had sold out! The ribs were vinegary. After great food on previous occasions this visit was a huge disappointment.
Very tasty food and great friendly service. Menu was just the right amount of dishes in order to provide delicious food. Would recommend and will definitely be going back soon.
wow unbelievable pulled pork and beef brisket combo was amazing this was my first visit and definitely not my last staff where fantastic very helpful and didn't have to wait very long before or food came
awesome. great food, great value, friendly service. would go again. Have had the 'combo' before and that was very good, double burger perhaps too much for me in hindsight. check out the beans..
Had to wait a while but well worth the wait. Waitress new so a few mistakes that were rectified straight away with no fuss so no problem to us
we had a table of 4 booked at from the moment we arrived we were rushed due to them being short staffed , the food wasn't even hot was barely warm and the quality was absolutely shocking . I was also I'll and sick due to the food not being cooked properly . We will never t be attending again and actually feel ripped off to how we were treated , if I could claim my money back I would !
Went with my partner as he has wanted to go since it opened an itdidn't disappoint great food with very friendly staff and an awesome atmosphere definitely will be coming back again
Excellent staff, friendly atmosphere, good food, a little noisy at times as it was full and had 2 large groups - and we're older than the usual client group being 70'ish, so probably noticed this more, enough to reduce a point, but not enough to spoil an excellent evening.
Dray Yard Smokehouse is a lovely clean restaurant with very knowledgeable and helpful staff. The food was quite amazing to say the least. The All In burger was a challenge to eat but so worth it. We will definitely be coming back.
Really good food and service although the waitress was slightly over attentive which at times made us feel a little awkward. This may have just been because the restaurant wasn't particularly busy the evening we visited
There seems to be a glut of US style BBQ restaurants around at the moment and the Dray Yard is one of the best. The weekday lunch menu is fantastic value and their combos are heard to beat, double hot-links and mac and cheese is a personal weapon of choice. Burgers held together with steak knives and a great range of craft beers and ciders. Just book already.
Quite a nice experience, just the member of staff that served us ruined it a bit. Lovely food though and I would go back to try more. Have you thought about changing the lighting? It felt a bit exposed and bright, not cosy and intimate
Excellent meal as normal. Hot links my personal favourite which are very spicy and tasty. Also good selection of beer to wash down the BBQ.
The food there was decent. Quick services from the staff who are also very helpful. Food is a good price as well definitely worth visiting